Terms & Conditions

1. Appointments & Cancellations

• Please arrive on time for your scheduled appointment.

• If you are more than 10 minutes late, we may need to reschedule your booking.

• Cancellations should be made at least 24 hours in advance where possible.

2. Service Quality & Satisfaction Guarantee

• Our goal is to provide every customer with professional barber services.

• If you are dissatisfied with your haircut or grooming service, please notify us immediately.

• If we make a clear mistake with your haircut (e.g., incorrect style, wrong length, or service not delivered as requested), you are entitled to:

  • An immediate refund of the service cost, plus an additional compensation equal to 20% of the service fee.

3. Refund Policy

• Refunds and compensation only apply where the error is due to our barber’s fault.

• Refunds must be requested on the same day of the appointment.

• Once a refund is issued, no further service corrections will be offered.

4. Customer Responsibilities

• Customers must clearly communicate the haircut or style they want before the service begins.

• Bringing reference photos is encouraged to avoid misunderstandings.

5. Health & Safety

• Cuts by Zaney and Mikey maintains a clean and safe environment for all customers.

• If you have allergies, skin conditions, or other sensitivities, please inform your barber before your service begins.

6. Liability

• Cuts by Zaney and Mikey is not responsible for dissatisfaction caused by customer miscommunication or changes of mind after the service is completed.

• Our liability is strictly limited to the cost of the service and applicable compensation as stated above.